Refund Policy

We want you to feel confident and satisfied with every purchase at Alverra Wellness Haven. If, for any reason, your experience does not meet expectations, we are here to help make things right.

Eligibility for Refunds & Returns

• Products may be returned or exchanged within 7 days of delivery or purchase.
• Items must be unused, unopened, and in their original packaging.
• Services (such as therapies or workshops) are non-refundable once rendered, unless otherwise stated.

How to Request a Refund

• Contact our team at contact@alverrawellness.life or call +63 916 745 2093 within 7 days of receiving your order.
• Provide your order details and a brief explanation of your reason for returning the product.
• We will guide you through the return process and let you know where to send or bring your item.

Refund Process

Once your item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly, using your original payment method whenever possible.

Please allow up to 5 business days for the refund to reflect on your account, depending on your bank or payment provider.

Exceptions

• Opened or used health products, supplements, or personal care items cannot be returned for safety reasons.
• Customized orders and special requests are not eligible for refunds unless faulty or incorrect.

If you have questions or concerns about your order, please reach out to our team. We are committed to resolving any issues and ensuring your satisfaction.

Thank you for trusting Alverra Wellness Haven.